Account
Deleting your account
You can delete your HeyVet or HeyPaw account in the app or on the web. There is a 30-day waiting period after the request, during which you can cancel it.
In the app
- Open Profile › My account.
- Tap “Delete account” at the bottom.
- Read the information and confirm the request with your password.
On the web
- Sign in.
- Under My account › Account, press “Delete account”.
- Read the information and confirm the request with your password. For accounts without a password (Google or Apple sign-in), a confirmation link is emailed to you.
30-day waiting period
Deletion happens 30 days after the request. If you sign in during that time you can cancel it; you get an email reminder 7 days before. When the period ends, the account is closed and you are notified by email.
When the account is deleted
- Sign-in is closed; no new account can be opened with this email address.
- Your name, email, phone and profile photo are no longer shown to other users; your Spaces messages show “Deleted user”.
- Your expert profile is removed from the directory as soon as you request deletion.
- All your sessions are closed and no notifications are sent.
What is kept
- Patient files, examinations, prescriptions and invoices belong to the clinic and stay there; your name as the vet remains on them.
- Consultation answers you gave stay in the file of the clinic that asked.
- The account record is not erased permanently: it is closed, marked as deleted and kept for the legal retention periods.
Clinic owners
A clinic owner's account cannot be deleted directly: ownership must first be transferred or the clinic closed. Contact support for this.